# Navigraph Hub "loading packages issue"

**URL:** <https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637>\
**Category:** Navigraph Hub\
**Created:** [June 9, 2026, 2:43pm UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637 "2026-06-09T14:43:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Stanel](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stanel](https://forum.navigraph.com/u/Stanel)\
**Post date:** [June 9, 2026, 2:43pm UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/1 "2026-06-09T14:43:11Z")

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Navigraph Hub after launching

displays screen “Loading Packages”

Reinstall doesn’t work. MSFS 2024

installed only. Attached main.log

[main.log](https://forum.navigraph.com/uploads/short-url/aeF0YKAxjaofAmcQWpIzCkhzaTH.log) (615 Bytes)

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [June 10, 2026, 12:43am UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/2 "2026-06-10T00:43:43Z")

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Hi…,

Welcome.

What has changed on your system since it was working e.g. Windows update, AV update etc ?

Please,

- Confirm whether you are on Windows 11, or macOS
- Check that your Windows time is synced to local time.
- Disable any antivirus, firewall, VPN’s.
- Reboot your router and PC.
- Your main.log doesn’t show Hub attempts. From %APPDATA%\navigraph-hub\logs\, please provide main.log created when you have the “Loading Packages” issue. You could upload a zip of the logs folder.
- Uninstall Hub
- Delete %APPDATA%\navigraph-hub and %LOCALAPPDATA%\Programs\Navigraph Hub if it exists.
- Restart machine.
- Download and reinstall [Navigraph Hub](https://navigraph.com/downloads)

Cheers

Ian

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<div class="post-metadata">

**Author:** ![Stanel](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stanel](https://forum.navigraph.com/u/Stanel)\
**Post date:** [June 10, 2026, 10:31am UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/3 "2026-06-10T10:31:32Z")

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Thanks for your answer. Win11 Home. Time sync several times. All antis disabled. I did

[main.zip](https://forum.navigraph.com/uploads/short-url/3QCrNjZ5NbynT0qOyTKbNdNoXpw.zip) (868 Bytes)

several times all the rest. All worked perfect for more than 3 years in the same configuration.

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<div class="post-metadata">

**Author:** ![Stanel](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Stanel](https://forum.navigraph.com/u/Stanel)\
**Post date:** [June 11, 2026, 12:43pm UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/4 "2026-06-11T12:43:25Z")

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You may close the topic. It was MSFS 2024 issue. After MSFS reinstall all works perfec.

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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [June 11, 2026, 1:01pm UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/5 "2026-06-11T13:01:51Z")

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Thank you for the update. Glad it is resolved.

Happy flying.

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [June 13, 2026, 1:02pm UTC](https://forum.navigraph.com/t/navigraph-hub-loading-packages-issue/23637/6 "2026-06-13T13:02:32Z")

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