I have a new computer. I am not able to load in Navigraph Hub after several tries. I cleared out the old folders and did a fresh reinstall, but still the packages do not load. What is the problem and what do I need to do?
Hello,
We will need a little bit more information, particularly from Hub’s logs
- Press Win + R
- Type
%appdata%/navigraph-hub/logsand press enter - In the Explorer window that opens, locate the
main.logfile - Upload this file to your next post
Thanks!
Here is the log file you requested.
main.log (121.7 KB)
Hope this correct. Please let me what’s next.
Thanks
Richard
Please:
- Restart your router.
- Check you have Windows time synced to local real time.
- Disable any antivirus and firewall.
- Restart your machine.
- In Windows, please uninstall, redownload, and install the latest Navigraph Hub
Cheers
Ian
Have done what you suggested several times. When I try to install Navigraph Hub it still does not load, it just spins. I have never experienced this problem before in all the years that I have subscribed to Navigraph. Now what do we do? Very frustrated!
Richard
That sounds strange and unexpected.
Could you take a screenshot/video clip of this?
As I said at the start of this problem, I have a new high-end computer. Still doing the same thing.
Richard
Tie following are the specs for my new computer. Do you see any possible issues that could keep the Hub from fully loading?
New Computer build specs2026a.docx (14.9 KB)
Let me know.
Thanks,
Richard
Hello,
Thank you for providing the log files and additional details regarding the issue.
Based on the log file, it appears that your system does not have the “auto sync date and time” and “auto sync location” features enabled.
Please ensure that you enable both the auto sync for date and time, as well as the location settings in the Windows settings. Additionally, please run the sync with the internet for the time settings.
If you are using a VPN or proxy settings, please disable them and restart the Navigraph Hub.
If you continue to experience any issues with the Navigraph product, please feel free to reach out.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
Once again, I’ve done what you outlined above, BUT, NO CHANGE! Problem continues. The Hub just spins - not loading!
Hello,
Please try connecting with another network, such as a mobile hotspot, or restart your internet router and check again.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
No offense sir, but as I said, I have a new computer rig. Navigraph is the only app I am having a problem with; the Hub is not loading. I have 1 gig fiberoptic internet service. It seems like you all might not have an answer to my problem. I have been a paying customer for many years. Please assist me with this problem.
Richard
Hello,
Referring to the Hub logfile you recently sent us, there are entries relating to the network connection. Restarting your router may help here.
Also, the suggestion of trying to tether your mobile internet connection could pinpoint the network issue. If you can successfully sign into Navigraph Hub and view packages, this would suggest an ongoing connection issue with the router.
I just spent about 2 hours with a great technician for my fiber optic internet service. He checked everything with my system, including their modem and he found no problems on my end. We uninstalled everything Navigraph in my system and reinstalled everything and still the Hub will not load the packages.
As I said before since I am paying for your service I want it to work correctly. I can use the charts, but not the Hub. It’s up to you all now to solve the issue.
Richard
Hello,
Please follow the steps below to perform a clean installation of the Navigraph Hub:
- Uninstall the Navigraph Hub application from your device.
- Delete the Navigraph Hub folder located at “%APPDATA%\navigraph-hub”.
- Download the Navigraph Hub from the Navigraph website and install it again.
- After installation, launch the Navigraph Hub. You will be prompted to log in. Please use your Navigraph credentials to access the application.
If you continue to experience issues, please let us know.
Thank you!
Best Regards,
Vishal Ahir
Navigraph
I have spent more hours doing everything you suggested. Uninstalled everything Navigraph in my system and reinstalled everything and still the Hub will not load the packages.
As I said before since I am paying for your service I want it to work correctly. I can use the charts, but not the Hub. Is the problem possjbly a bug on your system?
Richard
Richard