# Moving map problems **URL:** \ **Category:** Simlink/Moving Map\ **Tags:** client\ **Created:** [June 15, 2021, 9:09pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329 "2021-06-15T21:09:48Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 15, 2021, 9:09pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/1 "2021-06-15T21:09:48Z")
Dear sir , I have been trying to get in touch and to get some support. My moving map is not working I had read all the forums but nothing helped plz advise me how to fix the issue ASAP. thank you. ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/8a0cf8770560ffc6d263122be1079579b022ba9d.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/bae2c5fbc5ee5fede9984c8bef9cf4e4fe6df066.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/9/9ac11fb01bddb14f101393a1a9f6eb912ed6046f.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/a/a7513753e33f16b71db58ffd03e908d0c98147ab.jpeg) ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 15, 2021, 9:01pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/2 "2021-06-15T21:01:26Z")
![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/a/a7513753e33f16b71db58ffd03e908d0c98147ab.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/9/9ac11fb01bddb14f101393a1a9f6eb912ed6046f.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/e/ed80914a1eb9d69603e0f9ab405e70a974df2c23.jpeg) ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/2/2659b81f2de4108364938e09826ac39becbd6309.jpeg) ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 15, 2021, 9:01pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/3 "2021-06-15T21:01:52Z")
Dear sir , I have been trying to get in touch and to get some support. My moving map is not working I had read all the forums but nothing helped plz advise me how to fix the issue ASAP. thank you. ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/8a0cf8770560ffc6d263122be1079579b022ba9d.jpeg) ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 14, 2021, 1:04pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/4 "2021-06-14T13:04:37Z")
Dear sir , I have installed the simlink and it installed correctly , however the moving map not working even though it’s on on the charts settings. What should I do. ? ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [June 16, 2021, 4:57am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/5 "2021-06-16T04:57:41Z")
Hi…, Welcome. I have reassembled your multiple posts into this one thread. I suggest a fresh start using **exact procedure below** : Please disable any Antivirus and firewall. Uninstall AV if needed. Please use only Windows Programs and Features to uninstall Simlink and Charts: ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/cf5a0a5b707969d9ca0b36eaa5e903813457a2fa.png) - If they exist delete folders: c:\Users\username\AppData\Roaming\Navigraph\Simlink c:\Program Files\Navigraph\Simlink c:\Users\username\AppData\Roaming\Navigraph\Charts c:\Users\username\AppData\Local\Programs\Navigraph Charts - Download and install latest [Charts](https://navigraph.com/account/downloads/charts). - Download and install latest [Simlink](https://navigraph.com/account/downloads/simlink). If still an issue, please post latest c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs\simlink\_xxxx.dlog Cheers Ian ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 16, 2021, 7:39am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/6 "2021-06-16T07:39:52Z")
Dear sir , Thank you for the reply. I can’t disable AV it’s very important to protect my full simulator, any other option ? It supposed to work right away when installed why it’s complicated ? Regards, Ramy F. Co-founder Management “If you have the attitude, you will reach the altitude “ ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [June 16, 2021, 7:48am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/7 "2021-06-16T07:48:47Z")
Hi Ramy, AV can sometimes cause problems. I suggested disabling AV for the duration of the install only, to eliminate that variable. There are thousand’s of working installations, and this is one of a very small number with difficulties, which I am sure we shall resolve. Please try the steps I have suggested. Cheers Ian ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 16, 2021, 8:40am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/8 "2021-06-16T08:40:02Z")
Thank you for the reply. Could you please advise me where to stop the AV and the fire wall ? Second be advised that I have o ly download simlink on the main simulator computer and the charts on the ipad ,! So do I have to also install the charts on the simulator computer or iPad is sufficient. The whole idea is to have the ipad to be used for charts etc Find attached pic to make things more clear how my system is set up ![image0.jpeg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/5/55673928ecca8bf1bfadd24fc1c283c3ecae5118.jpeg) Regards, Ramy F. Co-founder Management “If you have the attitude, you will reach the altitude “ ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [June 16, 2021, 9:19am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/9 "2021-06-16T09:19:46Z")
Hi Ramy, It depends on your AV, but most have a disable function. The firewall is typically a Windows 10 function which you access through Windows Security\Firewall & Network Protection. ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/9/9d97a6c5ccc2884a36e1d27dc2f423498a022343.png) You need Simlink running only on your FS machine. This feeds your coordinates to our servers. When you access Charts from our servers on say iPad our servers place your aircraft icon on the map based on your coordinates. You don’t need to run Charts on your FS machine, but you can if you wish. Nice set up 🙂 Cheers Ian ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 16, 2021, 5:14pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/10 "2021-06-16T17:14:40Z")
Dear sir So I delete the entire folder or just this below ![image0.jpeg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/5/5c813fa8cda2387229dff29f7b5c9aa2bc86c166.jpeg) ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 16, 2021, 6:15pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/11 "2021-06-16T18:15:55Z")
Hi there did everything and not working. ![image0.jpeg](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/c/c07b783e999f56bcc594f786cde44617d6697ac2.jpeg) ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [June 16, 2021, 9:19pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/12 "2021-06-16T21:19:25Z")
Hi Ramy, Please upload latest c:\Users\username\AppData\Roaming\Navigraph\Simlink\logs\simlink\_xxxx.dlog, not just screenshot. Also if able please check dll.xml has Simlink addons per [Moving Maps @running simulatore could not be detected - #7 by vishalahir](https://forum.navigraph.com/t/moving-maps-running-simulatore-could-not-be-detected/5069/7) If not comfortable doing this please advise. Cheers Ian ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 16, 2021, 9:42pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/13 "2021-06-16T21:42:17Z")
Thank u for the reply. I really don’t know how to do what u asked. Are we able to do some kind of online call and solve this matter Regards, Ramy F. Co-founder Management “If you have the attitude, you will reach the altitude “ ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [June 16, 2021, 11:31pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/14 "2021-06-16T23:31:20Z")
Yes we shall organise. Expect a message. Cheers Ian ---
**Author:** ![Ramyalfa](https://avatars.discourse-cdn.com/v4/letter/r/22d042/32.png) [@Ramyalfa](https://forum.navigraph.com/u/Ramyalfa)\ **Post date:** [June 17, 2021, 3:07am UTC](https://forum.navigraph.com/t/moving-map-problems/5329/15 "2021-06-17T03:07:33Z")
Ok I am available around 1600-1700 utc plus 3 time zone Regards, Ramy F. Co-founder Management “If you have the attitude, you will reach the altitude “ ---
**Author:** ![majorquattronut](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/majorquattronut/32/1957_2.png) [@majorquattronut](https://forum.navigraph.com/u/majorquattronut)\ **Post date:** [October 26, 2021, 2:21pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/16 "2021-10-26T14:21:29Z")
I am having a similar problem upon installing Navigraph on my new laptop. It tells me that Simlink is running and I do get moving maps in AviTab but the following happens; 1.No **High or low** charts are among selections for Charts (only topo etc.) 2. No airport charts show when I choose AIRPORTS tab ( I get only 0 next to all procedures) Attached is .json file. I cannot find where my Navigraph log is…thanks for you help BTW, everything works fine on my desktop rig in my office [flightsims.json](https://forum.navigraph.com/uploads/short-url/aDqHWlE6VWdMphHF5WOZ64j6yXY.json) (7.9 KB) ---
**Author:** ![majorquattronut](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/majorquattronut/32/1957_2.png) [@majorquattronut](https://forum.navigraph.com/u/majorquattronut)\ **Post date:** [October 26, 2021, 2:53pm UTC](https://forum.navigraph.com/t/moving-map-problems/5329/17 "2021-10-26T14:53:14Z")
I ACTUALLY GOT IT! I had not linked avitab to navigrapgh now i have all moving maps working!