# Map Location issue **URL:** \ **Category:** Simlink/Moving Map\ **Created:** [March 5, 2025, 7:20pm UTC](https://forum.navigraph.com/t/map-location-issue/18906 "2025-03-05T19:20:34Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 5, 2025, 7:20pm UTC](https://forum.navigraph.com/t/map-location-issue/18906/1 "2025-03-05T19:20:34Z")
Hi, my location and navigation data do not appear on the Navigraph map. I have already confirmed that I have the same account and even the first 3 days the location triangle did appear. Currently, on Facebook, they told me to contact you to solve this problem. iI can see the route but Send these messages Could not connect to simulator, Simlink needs to be running. Read more about simlink here. Navigraph Simlink is alredy running on your computer ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [March 5, 2025, 9:26pm UTC](https://forum.navigraph.com/t/map-location-issue/18906/2 "2025-03-05T21:26:51Z")
Hi Arturin, Firstly, open up Simlink and make extra sure the account in which you are logged in is correct. I know you mentioned you already did this but it would be handy to know that you signed out and in again with the confirmed account. Next, make sure that the Simlink paths are correct in environment variables. In order to check these, please refer to this post [No longer connecting with MSFS - #11 by vishalahir](https://forum.navigraph.com/t/no-longer-connecting-with-msfs/5257/11) It will guide you through the process in order to check these settings. Finally, once you confirm both the account and those environment variables, restart your computer and check Simlink again. Let us know how this goes, Thanks! ---
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 6, 2025, 1:50am UTC](https://forum.navigraph.com/t/map-location-issue/18906/3 "2025-03-06T01:50:14Z")
Hi, Where do I open the Simlink account because when I click on the application it tells me that it is already running on my PC ---
**Author:** ![GordonNG](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/gordonng/32/27797_2.png) [@GordonNG](https://forum.navigraph.com/u/GordonNG)\ **Post date:** [March 6, 2025, 9:19am UTC](https://forum.navigraph.com/t/map-location-issue/18906/4 "2025-03-06T09:19:56Z")
Hi, Check the taskbar on the lower right side of your screen. You should see Simlink in the list of icons. ![b9a40cf550d0cc72bd39ae3a71a89cb7a2a79f24](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/0/c/0c53bab03d6bf142e490189eaacbc0ab20da442c.png) ---
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 12, 2025, 12:49am UTC](https://forum.navigraph.com/t/map-location-issue/18906/5 "2025-03-12T00:49:15Z")
Yes I am using this but I received the same message ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [March 12, 2025, 1:08am UTC](https://forum.navigraph.com/t/map-location-issue/18906/6 "2025-03-12T01:08:13Z")
If you right mouse click on the Simlink icon, you get the option to sign out of Simlink. You can then sign in checking you are using the subscribed account details. Cheers Ian ---
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 14, 2025, 12:58am UTC](https://forum.navigraph.com/t/map-location-issue/18906/7 "2025-03-14T00:58:50Z")
Sorry I have a doubth I have this account ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/0/c/0cb5b7943e81f7ec839d1fe48858815b3178e517.png) but in navigraphiph see SUBSCRIBE ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/c/5/c5107679dba5ecd2d9e4497831bc4bcc2cc77324.png) Do I need subcribe to other account to see me in Map Location issue? Regards. ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [March 18, 2025, 4:32am UTC](https://forum.navigraph.com/t/map-location-issue/18906/8 "2025-03-18T04:32:19Z")
For the email you show, you have a valid Ultimate subscription (about to renew) which includes Charts and Moving Map. Make sure you log in with that email, as you also have another non subscribed account. Cheers Ian ---
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 21, 2025, 12:04am UTC](https://forum.navigraph.com/t/map-location-issue/18906/9 "2025-03-21T00:04:54Z")
> [@Ian](#): > > For the email you show, you have a valid Ultimate subscription (about to renew) which includes Charts and Moving Map. Make sure you log in with that email, as you also have another non subscribed account. Hi, I have the same account, please I need to fix it, I have more than 1 month with the issue. Regards. ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [March 21, 2025, 12:23am UTC](https://forum.navigraph.com/t/map-location-issue/18906/10 "2025-03-21T00:23:11Z")
Please see Direct Message. Cheers Ian ---
**Author:** ![vishalahir](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/vishalahir/32/15530_2.png) [@vishalahir](https://forum.navigraph.com/u/vishalahir)\ **Post date:** [March 21, 2025, 6:20am UTC](https://forum.navigraph.com/t/map-location-issue/18906/11 "2025-03-21T06:20:57Z")
Hello @Arturin, Please follow the troubleshooting steps below to resolve the issue: 1. Ensure that you are logged into the Simlink application with a valid Navigraph user account. To check your login status, follow these steps: a. Right-click on the Navigraph Simlink icon and select the “Status” option as shown in the image below. 2. Ensure that both the Simlink application and Navigraph Charts are logged in with the same Navigraph user account. If you continue to experience issues, please let us know. Thank you! **Best Regards,** **Vishal Ahir** **Navigraph** ---
**Author:** ![Arturin](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Arturin](https://forum.navigraph.com/u/Arturin)\ **Post date:** [March 24, 2025, 5:11pm UTC](https://forum.navigraph.com/t/map-location-issue/18906/12 "2025-03-24T17:11:51Z")
Yeeees thanks, It has been fixed ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\ **Post date:** [March 26, 2025, 5:12pm UTC](https://forum.navigraph.com/t/map-location-issue/18906/13 "2025-03-26T17:12:38Z")
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