# Inibuilds A350 issue

**URL:** <https://forum.navigraph.com/t/inibuilds-a350-issue/19292>\
**Category:** General\
**Created:** [April 10, 2025, 1:25pm UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292 "2025-04-10T13:25:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PierreChassang](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@PierreChassang](https://forum.navigraph.com/u/PierreChassang)\
**Post date:** [April 10, 2025, 1:25pm UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292/1 "2025-04-10T13:25:00Z")

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Hello,  
I am flying long haul flights with A350 and during each flight, I have to reset credentials a few times to avoid to lose the EFB Navigraph charts.  
Any solution to correct this?

Thanks  
Pierre

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**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\
**Post date:** [April 11, 2025, 9:02am UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292/2 "2025-04-11T09:02:43Z")

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Hello!

Please elaborate a bit. How do you reset the credentials? Are you still signed in, but the map or charts is not loading? We did not develop the A350 OIS, so it is likely an issue on the iniBuilds end, but some clarification is needed.

Kind Regards,  
Malte

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**Author:** ![PierreChassang](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@PierreChassang](https://forum.navigraph.com/u/PierreChassang)\
**Post date:** [April 13, 2025, 9:15am UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292/3 "2025-04-13T09:15:26Z")

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Hi,  
I take off at CDG with IFR high on the EFB.  
After a short while, the chart turns black.  
I have to go to EFB options third party then refresh Navigraph code to get the chart again.  
some minutes later, the same isse occurs, with the same solution…

 ![20250413112903_1](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/7/4/74159e1945f624b22e1ddc19fd0c7970a56646b4.jpeg)

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**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\
**Post date:** [April 22, 2025, 9:27am UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292/4 "2025-04-22T09:27:45Z")

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Hello again!

Thank you for the confirmation. This is indeed an iniBuilds issue, and they are aware of it! We’re helping them in any way we can already. It’ll likely be fixed in a future update!

Kind Regards,  
Malte

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [April 24, 2025, 9:27am UTC](https://forum.navigraph.com/t/inibuilds-a350-issue/19292/5 "2025-04-24T09:27:58Z")

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