# Inibuilds A350 can't connect to navigraph's account? **URL:** \ **Category:** General MSFS Data\ **Created:** [May 15, 2025, 5:57am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614 "2025-05-15T05:57:22Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [May 22, 2025, 9:13am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/22 "2025-05-22T09:13:52Z")
Those logs indicate that, for some reason, the relevant file fails to load: ```auto WASM: Module path is D:\WpSystem\S-1-5-21-1109718618-3332558475-4158177205-1001\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\inibuilds-aircraft-a350\SimObjects\Airplanes\inibuilds-aircraft-a350-900\panel\inibuilds_a350_datastore.wasm WASM: ERR_FATAL_FILE_ERROR (-239 / ffffff11) ``` Also, that log indicates that you have moved your `AppData` directory, which is.. a bit unusual and known to cause headaches 😅 Also, is it possible that your Windows username contains special characters? Here is a relevant support topic on the MSFS forums: - [WASM: ERR\_FATAL\_FILE\_ERROR (-239 / ffffff11) - SDK - Microsoft Flight Simulator Forums](https://forums.flightsimulator.com/t/wasm-err-fatal-file-error-239-ffffff11/379889) So this seems to be out of our control, unfortunately. It is supposedly fixed in WU5? * * * In addition to the above, we can also tell from the logs that you have the Charts and SimBrief panels installed. These ship with the same file, and they are being loaded correctly. Only the A350 version fails for some reason. Could you try replacing the file mentioned in the logs? It should be located at: ```auto Community\inibuilds-aircraft-a350\SimObjects\Airplanes\inibuilds-aircraft-a350-900\panel\inibuilds_a350_datastore.wasm ``` Please replace it with this version: [inibuilds\_a350\_datastore.wasm](https://forum.navigraph.com/uploads/short-url/goF8oDpXob9kKqo39bn5SLPbWvv.wasm) (183.2 KB) ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [May 22, 2025, 9:51am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/23 "2025-05-22T09:51:51Z")
For reference, here is what these module paths look on my system: ```auto WASM: Module path is F:\Packages\Community\inibuilds-aircraft-a350\SimObjects\Airplanes\inibuilds-aircraft-a350-1000\panel\inibuilds-A350.wasm ``` Note the quite drastic difference at the beginning of the path. I am not sure what is causing your paths to look that way, but the linked topic suggests that it has to do with your username and/or the language compatibility with which your system is configured. ---
**Author:** ![PilotedTicket240](https://avatars.discourse-cdn.com/v4/letter/p/a87d85/32.png) [@PilotedTicket240](https://forum.navigraph.com/u/PilotedTicket240)\ **Post date:** [May 22, 2025, 7:42pm UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/24 "2025-05-22T19:42:54Z")
i have the same issue too, i have tried it in msfs 2024 with the -900 and -1000 variants ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [May 23, 2025, 8:14am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/25 "2025-05-23T08:14:46Z")
Did you try the above instructions? - [Show path to work folder & collect logs](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/19) - [Attempt to replace the relevant module](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/22) Do you have special characters in your username? As reported earlier, assuming you actually _do_ have the same issue (pending the above steps to know for sure), this is a _simulator_ issue. Kind Regards, Malte ---
**Author:** ![yufeng179](https://avatars.discourse-cdn.com/v4/letter/y/6f9a4e/32.png) [@yufeng179](https://forum.navigraph.com/u/yufeng179)\ **Post date:** [May 24, 2025, 2:38am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/26 "2025-05-24T02:38:18Z")
Sorry, I went out for something yesterday, but I just saw it today. My user name has no special symbols. The file INIBuildings \_ A350 \_ datastore.wasm has been changed, but the account still cannot be uploaded as before. Also, there is no F disk in my computer, so that F disk path does not exist. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [May 25, 2025, 7:47pm UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/27 "2025-05-25T19:47:23Z")
That’s too bad! I don’t think I can help you much further, this seems to be a documented issue in the simulator. We can tell that the same module is loading fine in the context of our own addons (SimBrief and Charts panels), and it is not clear what is causing the A350 alone to fail. * * * > [@yufeng179](#): > > Also, there is no F disk in my computer, so that F disk path does not exist. That path is what it looks like on _my_ computer. This is the path in your logs: > [@skysail](#): > > ```auto > WASM: Module path is D:\WpSystem\S-1-5-21-1109718618-3332558475-4158177205-1001\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\inibuilds-aircraft-a350\SimObjects\Airplanes\inibuilds-aircraft-a350-900\panel\inibuilds_a350_datastore.wasm > WASM: ERR_FATAL_FILE_ERROR (-239 / ffffff11) > > ``` Notice the `D:\WpSystem\S-1-5-21-1109718618-3332558475-4158177205-1001\AppData` 👀 Have you intentionally moved your AppData directory? Have you moved your community folder? ---
**Author:** ![yufeng179](https://avatars.discourse-cdn.com/v4/letter/y/6f9a4e/32.png) [@yufeng179](https://forum.navigraph.com/u/yufeng179)\ **Post date:** [May 26, 2025, 2:29am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/28 "2025-05-26T02:29:34Z")
That didn’t move on purpose. The previous F disk was my original mechanical hard disk, on which MSFS20 was installed once, and then it was uninstalled, and it was not installed until a new solid-state hard disk was replaced. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [May 26, 2025, 7:00am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/29 "2025-05-26T07:00:41Z")
I see! Unfortunately, I can’t help you further in this matter. I can only refer to the previously mentioned topic in the MSFS forums with other users having the same issue - there seemed to be a few different solutions! Reddit mentions this “WpSystem” folder as something that shall not be deleted as well: - [Don’t Delete the WpSystem Folder](https://www.reddit.com/r/MicrosoftFlightSim/comments/icayni/dont_delete_the_wpsystem_folder_on_your_install/) I assume you have not done this, so I am still at a loss.. I hope you figure this out. Based on those paths, reinstalling the whole OS and simulator might be the simplest solution, but I would not want to bother with that myself, so I fully understand if you want to avoid that! ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\ **Post date:** [June 2, 2025, 7:01am UTC](https://forum.navigraph.com/t/inibuilds-a350-cant-connect-to-navigraphs-account/19614/30 "2025-06-02T07:01:12Z")
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