# Information requested when posting an issue

**URL:** <https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928>\
**Category:** Site Feedback\
**Created:** [March 7, 2025, 12:40am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928 "2025-03-07T00:40:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:40am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928/1 "2025-03-07T00:40:13Z")

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When posting an issue for the first time, please save your time and ours as follows:

Many problems have been reported and solved in these forums. Please search the forum (top right, magnifying glass for your problem.

When reporting a problem using _+ New Topic_ below, please specify these details:

- Operating System: (e.g. Windows 11, MacOS)
- FS Version: (e.g. FS9, FSX, P3D V6, X-Plane 12, MSFS 2020, MSFS 2024). In the absence of such information, we shall assume MSFS 2024.
- Add-on: (e.g. FF A320, PMDG 737-800, etc)
- AIRAC Update No: (e.g. 2511)
- Problem Details so that the problem can be replicated, e.g. missing xxxx SID at airport yyyy, as per the AIP chart at [www.somewebsite.com](http://www.somewebsite.com/).
- If you refer to a flight plan, please include the text in a form that can be copied and pasted.
- Any non-standard hardware or software: (List add-on gauges, add-on scenery, etc)

Cheers  
Ian

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:40am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928/2 "2025-03-07T00:40:30Z")

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Pinned on March 7, 2025, 12:40am UTC



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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:48am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928/3 "2025-03-07T00:48:54Z")

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Unpinned on March 7, 2025, 12:48am UTC



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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:49am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928/4 "2025-03-07T00:49:13Z")

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Pinned globally on March 7, 2025, 12:49am UTC



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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 1:14am UTC](https://forum.navigraph.com/t/information-requested-when-posting-an-issue/18928/5 "2025-03-07T01:14:43Z")

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Closed on March 7, 2025, 1:14am UTC