# Impossible to open charts

**URL:** <https://forum.navigraph.com/t/impossible-to-open-charts/4979>\
**Category:** General\
**Tags:** client, howto\
**Created:** [April 28, 2021, 11:44am UTC](https://forum.navigraph.com/t/impossible-to-open-charts/4979 "2021-04-28T11:44:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\
**Post date:** [April 28, 2021, 11:44am UTC](https://forum.navigraph.com/t/impossible-to-open-charts/4979/1 "2021-04-28T11:44:18Z")

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Hi,  
I have a problem for several days : xhen I load the charts program on my PC, I’m asked to login. When I clic there, a web page opens, asking me to choose a browser. I choose Firefox, and then I hav a blank page.  
When I try to use chars into the browser, no problem.  
I have tried to uninstall te charts, verified that everything was cleared and reinstall, same problem.  
Any solution??

Thank’s  
Yves

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**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\
**Post date:** [April 29, 2021, 12:42pm UTC](https://forum.navigraph.com/t/impossible-to-open-charts/4979/2 "2021-04-29T12:42:24Z")

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Hi,

Found my mistake : I troied to open the link in the browser intead of opening it in the navigraph window.  
YOu can close the topic.  
Yves

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [May 1, 2021, 12:42pm UTC](https://forum.navigraph.com/t/impossible-to-open-charts/4979/3 "2021-05-01T12:42:43Z")

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