# I cant login **URL:** \ **Category:** General\ **Created:** [July 20, 2023, 3:25am UTC](https://forum.navigraph.com/t/i-cant-login/12801 "2023-07-20T03:25:58Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![PimpyBoyFly](https://avatars.discourse-cdn.com/v4/letter/p/dec6dc/32.png) [@PimpyBoyFly](https://forum.navigraph.com/u/PimpyBoyFly)\ **Post date:** [July 20, 2023, 3:25am UTC](https://forum.navigraph.com/t/i-cant-login/12801/1 "2023-07-20T03:25:58Z")
i downloaded the app,( somehow), but the map keeps jumping , also every time i try to login , with my email and password, it keeps kicking me out and dont let me even download the app, is like you dont know me or sumpin , lol, but yes , i really need help , thank you ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [July 20, 2023, 12:12pm UTC](https://forum.navigraph.com/t/i-cant-login/12801/2 "2023-07-20T12:12:38Z")
Hello Jose! Thanks for reaching out on our forum. What app are you referring to? You say that the map keeps jumping, and at the same time, you say that you cannot log in. Which one is true? Do you mean that you are presented with this message? ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/1/1acc6e78a7262a21514adb05a6ebdf9e1b4f9796.png) Please be aware that **you are very likely to have two Navigraph accounts** on different email addresses. One of these accounts (the one that you were signed into when you posted this) has a subscription, and the other does not. Signing in with an account without a subscription will show you the above error message! Kind Regards, Malte ---
**Author:** ![PimpyBoyFly](https://avatars.discourse-cdn.com/v4/letter/p/dec6dc/32.png) [@PimpyBoyFly](https://forum.navigraph.com/u/PimpyBoyFly)\ **Post date:** [July 20, 2023, 1:54pm UTC](https://forum.navigraph.com/t/i-cant-login/12801/3 "2023-07-20T13:54:14Z")
I have it resolved, the signing issue after I did some research but the map app keeps going on and off , ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [July 20, 2023, 1:57pm UTC](https://forum.navigraph.com/t/i-cant-login/12801/4 "2023-07-20T13:57:03Z")
What do you mean by going on and off? Could you provide screenshots, or a video? ---
**Author:** ![PimpyBoyFly](https://avatars.discourse-cdn.com/v4/letter/p/dec6dc/32.png) [@PimpyBoyFly](https://forum.navigraph.com/u/PimpyBoyFly)\ **Post date:** [July 20, 2023, 8:34pm UTC](https://forum.navigraph.com/t/i-cant-login/12801/5 "2023-07-20T20:34:54Z")
this is what i mean , thats the same image but keeps uploading , flashing back and forth , i couldnt make a video but take a look at this pics continounslly also i could login using a diferent pc, now this issue come from a new motherboard i’d install , windows activated , all drivers up-to-date , same for graphic card i can make flight plans over the mfsf 2020 game using this app but is the app itself sorry about my english , i speak spanish ![Screenshot 2023-07-20 162726.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/3/333aad5548b4aac06fff409b4ea1ad843118d9c5.png) ![Screenshot 2023-07-20 162737.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/bd35c3d5e7a863a912e684f0fecf58e99112911a.png) ![Screenshot 2023-07-20 162746.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/d/d2c8982d325f0f05f61b97a039fd506f1d65df67.png) ![Screenshot 2023-07-20 162752.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/f/fc92ee5f1c8d125df4badecebe3ae6218af1daa9.png) ![Screenshot 2023-07-20 162801.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/4/40dae4e5fb99640f7743e1afa98ae953b27e81d2.png) ![Screenshot 2023-07-20 162718.png](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/1/1fa467f42b48fa4fd03ae28b90af6722b9a2ae32.png) ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [July 21, 2023, 11:32am UTC](https://forum.navigraph.com/t/i-cant-login/12801/6 "2023-07-21T11:32:08Z")
I am sorry, but I cannot make out what the issue could be based on those images. One thing that comes to mind is that if the date & time is set incorrectly (not synced) on your computer, you could see an issue where the app tries to sign you in over and over again which _could_ cause some flickering in the map. Other than that, I have no clue what you’re experiencing without seeing a video! Perhaps try the built-in video recorder in Windows? You can try the following: 1. Press ⊞ Win + G. Do you see the XBox game bar interface? Then this should work! 2. Focus on the Charts application and press ⊞ Win + Alt + R This should start recording the charts window, and if you press the same combination again it should stop the recording! You can find all recordings in your “Videos” folder in windows. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [November 16, 2023, 10:12am UTC](https://forum.navigraph.com/t/i-cant-login/12801/7 "2023-11-16T10:12:01Z")
The map “flashing” issue was likely caused by an incorrectly set system time. See this topic: > [@Enroute map flashes every second](https://forum.navigraph.com/t/enroute-map-flashes-every-second/13335/2): > > Hi! Thanks for the feedback. It looks like you are repeatedly forced to refresh your credentials. The most common cause of this is that your time is set incorrectly. If you are on Windows, right-click the clock in the bottom right-hand corner and select “Adjust date and time”. In the window that appears, toggle “Set the time automatically” off and then on again! For safe measure, please press “Sync now” just below it as well. See this already existing thread for confirmation by others with s… I’ll close this thread now, feel free to open a new one if you have any further issues! Kind Regards, Malte ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [November 16, 2023, 10:12am UTC](https://forum.navigraph.com/t/i-cant-login/12801/8 "2023-11-16T10:12:05Z")