# Hello I cannot access the email to retrieve the code for the other account

**URL:** <https://forum.navigraph.com/t/hello-i-cannot-access-the-email-to-retrieve-the-code-for-the-other-account/23897>\
**Category:** Navigraph Hub\
**Created:** [July 18, 2026, 1:38am UTC](https://forum.navigraph.com/t/hello-i-cannot-access-the-email-to-retrieve-the-code-for-the-other-account/23897 "2026-07-18T01:38:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Puzzer](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@Puzzer](https://forum.navigraph.com/u/Puzzer)\
**Post date:** [July 18, 2026, 1:38am UTC](https://forum.navigraph.com/t/hello-i-cannot-access-the-email-to-retrieve-the-code-for-the-other-account/23897/1 "2026-07-18T01:38:49Z")

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I cannot log in to my email to retrieve the verification code for another account—specifically, the one with an annual subscription.

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [July 18, 2026, 3:54am UTC](https://forum.navigraph.com/t/hello-i-cannot-access-the-email-to-retrieve-the-code-for-the-other-account/23897/2 "2026-07-18T03:54:58Z")

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Hi…,

Welcome.

Please send an email to [account@navigraph.com](mailto:account@navigraph.com) with the email details of your accounts.

Cheers

Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [July 20, 2026, 3:55am UTC](https://forum.navigraph.com/t/hello-i-cannot-access-the-email-to-retrieve-the-code-for-the-other-account/23897/3 "2026-07-20T03:55:48Z")

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Closed on July 20, 2026, 3:55am UTC

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