# FMS Manager

**URL:** <https://forum.navigraph.com/t/fms-manager/17054>\
**Category:** FMS Data Manager\
**Created:** [September 30, 2024, 2:49pm UTC](https://forum.navigraph.com/t/fms-manager/17054 "2024-09-30T14:49:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gdwiii55](https://avatars.discourse-cdn.com/v4/letter/g/ed655f/32.png) [@gdwiii55](https://forum.navigraph.com/u/gdwiii55)\
**Post date:** [September 30, 2024, 2:49pm UTC](https://forum.navigraph.com/t/fms-manager/17054/1 "2024-09-30T14:49:52Z")

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Cannot log onto FMS manager. When I open the FMS app, I am prompted to go to [Navigraph](http://navigraph.com/account/otp) to get a one time password. Clicking this link takes me to the Navigraph website, but there is NOT a one time password. I’m stuck. Please help !

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [October 1, 2024, 4:03am UTC](https://forum.navigraph.com/t/fms-manager/17054/2 "2024-10-01T04:03:55Z")

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Hi…,

Welcome.

Try using your normal password.

Also in _Settings_, check you are using the latest FMS Data Manager version:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/6/e/6eb770c3d580cddc147bfa91b828eb2b14d49a78.png)

Cheers  
Ian

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**Author:** ![gdwiii55](https://avatars.discourse-cdn.com/v4/letter/g/ed655f/32.png) [@gdwiii55](https://forum.navigraph.com/u/gdwiii55)\
**Post date:** [October 1, 2024, 6:40pm UTC](https://forum.navigraph.com/t/fms-manager/17054/3 "2024-10-01T18:40:16Z")

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Ian,  
I had already unsuccessfully tried my normal password. I finally solved it by requesting the one time password from my Mac, then entering that OTP on my Windows machine that I use for X-plane. I have no idea why that made a difference. In any case, all is well now.  
Thank you,  
George

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [October 1, 2024, 10:47pm UTC](https://forum.navigraph.com/t/fms-manager/17054/4 "2024-10-01T22:47:36Z")

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Hi George,

You are welcome. Glad it is resolved.

We shall look further as to why you had the problem and how you Mac solution solved it.

Cheers  
Ian

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [October 3, 2024, 10:48pm UTC](https://forum.navigraph.com/t/fms-manager/17054/5 "2024-10-03T22:48:01Z")

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Closed on October 3, 2024, 10:48pm UTC

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