# FMS Data Manager - No active Internet Connection

**URL:** <https://forum.navigraph.com/t/fms-data-manager-no-active-internet-connection/13013>\
**Category:** General non MSFS data\
**Created:** [August 15, 2023, 11:31pm UTC](https://forum.navigraph.com/t/fms-data-manager-no-active-internet-connection/13013 "2023-08-15T23:31:48Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [August 15, 2023, 11:50pm UTC](https://forum.navigraph.com/t/fms-data-manager-no-active-internet-connection/13013/2 "2023-08-15T23:50:56Z")

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Hi Tom,

Welcome.

I suggest a fresh start using **exact procedure below** :

Please disable any Antivirus and firewall. Uninstall AV if needed.

Use Windows to uninstall FMS Data Manager. Specifically:

1. Press Start and open Apps & Features.
2. On the right hand side, open Programs and Features.
3. Find Navigraph FMS Data Manager in the list, select it, and press the Uninstall button above.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/2/2a962f42051a6f187573c47aed308baae809cff3.png)

If they exist, delete folders:  
c:\ProgramData\Navigraph and c:\Program Files (x86)\Navigraph.

Download and install latest [FMS Data Manager](https://www.navigraph.com/FmsDataManager.aspx) to the default location.

Please let us know how you get on.

Cheers  
Ian

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