# FMS Data Manager Issues **URL:** \ **Category:** FMS Data Manager\ **Created:** [January 1, 2021, 8:48pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028 "2021-01-01T20:48:19Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 1, 2021, 8:48pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/1 "2021-01-01T20:48:19Z")
Hi, I have the same problem. Could you help please. Perhaps it’s because my account was just created. Thank’s Yves ---
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 23, 2021, 3:56pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/2 "2021-01-23T15:56:29Z")
Hi, Any news? I can still not use the FMS Data manager. Thank’s Yves ---
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 26, 2021, 7:32pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/3 "2021-01-26T19:32:13Z")
Hi, Sorry to insit, but a paid for a product I cannot use. Could it be possible to have any help. YThank’s Yves ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 26, 2021, 10:05pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/4 "2021-01-26T22:05:53Z")
Hi Yves, I have moved you posts to this new topic so that we can focus on a solution. Please advise: Which operating system - Windows or macOS? Which version? Which FS X-Plane, P3D etc ? Which version? What have you tried and what were the results? Maybe post screenshots using [Guide to posting Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2) Cheers Ian ---
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 27, 2021, 3:57pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/5 "2021-01-27T15:57:57Z")
Hi, Thank’s for looking after my problem. I’m On Windows 10 20H2, Prepard 3D V5 HF2 I have tries everything I found on the forum uninstall and reinstall, delete the folder in program data… Thanl’s ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 27, 2021, 8:05pm UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/6 "2021-01-27T20:05:38Z")
Hi Yves, And what are you experiencing? What happens? Please post screenshots using [Posting Guide - Uploading Screenshots](https://forum.navigraph.com/t/posting-guide-uploading-screenshots-or-images/116/2) Cheers Ian ---
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 28, 2021, 7:39am UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/7 "2021-01-28T07:39:55Z")
Hi, When I start, I have this screen, and never more… ![navigraph 280121](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/0/099c30c9fbfe0bd00776b7bf68738f664125d752.jpeg) ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 28, 2021, 8:59am UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/8 "2021-01-28T08:59:01Z")
3 posts were split to a new topic: [Unable to update AIRAC data, FMS Data Manager shows latest version](https://forum.navigraph.com/t/unable-to-update-airac-data-fms-data-manager-shows-latest-version/4049) ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 28, 2021, 9:31am UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/9 "2021-01-28T09:31:19Z")
Hi Yves, Please see Malte’s potential solution at [FMS Data Manager is not finding any addons, can't add addons - #20 by skysail](https://forum.navigraph.com/t/fms-data-manager-is-not-finding-any-addons-cant-add-addons/3206/20). If still an issue, please post latest log from c:\ProgramData\Navigraph\FMSClient\logs Please let us know how you get on. Cheers Ian ---
**Author:** ![yves3550](https://avatars.discourse-cdn.com/v4/letter/y/f9ae1b/32.png) [@yves3550](https://forum.navigraph.com/u/yves3550)\ **Post date:** [January 28, 2021, 10:09am UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/10 "2021-01-28T10:09:10Z")
Hi, Thank’s for your answer. It was not my FritzBox, but my reouter. I added the address to th trusted addreses, and now it works. Thank’s from ELLX best regards Yves ---
**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\ **Post date:** [January 28, 2021, 10:57am UTC](https://forum.navigraph.com/t/fms-data-manager-issues/4028/11 "2021-01-28T10:57:31Z")
Hi Yves, You are welcome. Glad it is resolved. Cheers Ian