# FBW A320 - missing SIDs/STARs - request refund

**URL:** <https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800>\
**Category:** General MSFS Data\
**Created:** [May 31, 2025, 3:59pm UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800 "2025-05-31T15:59:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![CruisingLanding433](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@CruisingLanding433](https://forum.navigraph.com/u/CruisingLanding433)\
**Post date:** [May 31, 2025, 3:59pm UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/1 "2025-05-31T15:59:06Z")

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Hello, I purchased NaviGraph today because I was missing my STAR’s and multiple SSID’s, however even after I downloaded the hub and installed the required version I was still unable to receive the STARS’s and SSID’s. I was wondering if I could get a refund or not. Thanks for reading.

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**Author:** ![CruisingLanding433](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@CruisingLanding433](https://forum.navigraph.com/u/CruisingLanding433)\
**Post date:** [May 31, 2025, 3:59pm UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/2 "2025-05-31T15:59:37Z")

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I was using the FBW A320Neo.

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**Author:** ![jsokoloff](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jsokoloff/32/5259_2.png) [@jsokoloff](https://forum.navigraph.com/u/jsokoloff)\
**Post date:** [June 1, 2025, 3:42am UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/3 "2025-06-01T03:42:46Z")

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Hello, what airports are you trying to get and what simulator?

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**Author:** ![CruisingLanding433](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@CruisingLanding433](https://forum.navigraph.com/u/CruisingLanding433)\
**Post date:** [June 1, 2025, 1:39pm UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/4 "2025-06-01T13:39:37Z")

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Somehow the issue fixed itself, thanks for your response still.

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**Author:** ![jsokoloff](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/jsokoloff/32/5259_2.png) [@jsokoloff](https://forum.navigraph.com/u/jsokoloff)\
**Post date:** [June 2, 2025, 1:30am UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/5 "2025-06-02T01:30:16Z")

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Great, good to hear!

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**Author:** ![system](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/4cc83e90d70ab312b1bd2d7527bddad309607265.png) [@system](https://forum.navigraph.com/u/system)\
**Post date:** [June 4, 2025, 1:30am UTC](https://forum.navigraph.com/t/fbw-a320-missing-sids-stars-request-refund/19800/6 "2025-06-04T01:30:51Z")

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