# FAQ - Information requested when posting an issue

**URL:** <https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515>\
**Category:** FAQ\
**Created:** [March 15, 2023, 11:11pm UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515 "2023-03-15T23:11:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 15, 2023, 11:11pm UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515/1 "2023-03-15T23:11:32Z")

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As many problems have been reported and solved in these forums, please search the forum (top right magnifying glass ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/1X/826e2ae30b98258043210eaa836012dce44d2bc1.png)) for your problem.

When reporting a problem using _+ New Topic_ below, please specify these details:

- Op System: (e.g. Win 11, MacOS)
- FS Version: (e.g. FS9, FSX, P3D V6, X-Plane 12, MSFS 2020, MSFS 2024)
- Add-on: (e.g. FF A320, PMDG 737-800, etc)
- AIRAC Update No: (e.g. 2502)
- Problem Details: ( **so that the problem can be replicated** , e.g. missing xxxx SID at airport yyyy, as per AIP chart at [www.somewebsite.com](http://www.somewebsite.com/).)
- If you refer to a flight plan, please include the text of the flight plan.
- Any non-standard hardware or software: (List add on gauges, add on scenery, etc)

Cheers  
Ian

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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 15, 2023, 11:12pm UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515/2 "2023-03-15T23:12:54Z")

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Pinned on March 15, 2023, 11:12pm UTC



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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 15, 2023, 11:13pm UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515/3 "2023-03-15T23:13:05Z")

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Closed on March 15, 2023, 11:13pm UTC



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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:02am UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515/4 "2025-03-07T00:02:46Z")

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Made this a banner on March 7, 2025, 12:02am UTC. It will appear at the top of every page until it is dismissed by the user.



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<div class="post-metadata">

**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [March 7, 2025, 12:03am UTC](https://forum.navigraph.com/t/faq-information-requested-when-posting-an-issue/11515/5 "2025-03-07T00:03:53Z")

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Removed this banner on March 7, 2025, 12:03am UTC. It will no longer appear at the top of every page.