# Double Charged for One Subscription

**URL:** <https://forum.navigraph.com/t/double-charged-for-one-subscription/12957>\
**Category:** Site Feedback\
**Created:** [August 10, 2023, 8:29am UTC](https://forum.navigraph.com/t/double-charged-for-one-subscription/12957 "2023-08-10T08:29:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SethWilliam](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@SethWilliam](https://forum.navigraph.com/u/SethWilliam)\
**Post date:** [August 10, 2023, 8:29am UTC](https://forum.navigraph.com/t/double-charged-for-one-subscription/12957/1 "2023-08-10T08:29:27Z")

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I clicked on the 9.05 Euro option to renew my subscription for a month with my usual payment method and it said the transaction failed. I then tried refreshing the page and clicking on renew again, with the same payment method and the site claimed it failed again. However I just checked my bank history and I have been charged twice by Navigraph, even though it said both transactions failed. I have now been charged for 2 months but the website and app both claim I do not have an active subscription. Help?

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [August 10, 2023, 10:25am UTC](https://forum.navigraph.com/t/double-charged-for-one-subscription/12957/2 "2023-08-10T10:25:17Z")

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Hi Seth,

Welcome.

Please send an email with these details to [account@navigraph.com](mailto:account@navigraph.com) and we shall help sort it out.

Cheers  
Ian