# Could Not Connect to SIM **URL:** \ **Category:** General\ **Created:** [January 9, 2021, 1:30pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885 "2021-01-09T13:30:24Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 9, 2021, 1:30pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/1 "2021-01-09T13:30:24Z")
Hi, Have for many years used one comp (comp1)for the sim (latest XPbeta) and one comp (comp2)for navigraph Now it only working for, lats say 10 minutes , then i get Could Not Connect to SIM Restarting comp2 dont help, not any conection on ipad naither, so problem must be on comp1 --sim computer, removed and installed latest verison of navigraph… no go tested new xp-11 install-- no go tested new verison on comp2 no go all antivirus and firewall off, no go need some help and tips here… tore ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 11, 2021, 11:49am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/2 "2021-01-11T11:49:50Z")
Hello Tore! Welcome to the new forum. Sounds like you’ve done some thorough troubleshooting yourself! In order for me to efficiently find a solution, I would greatly appreciate if you could provide the logs from the Simlink application. If you are using Windows OS, you will be able to find them at `C:\Users\\AppData\Roaming\Navigraph\Simlink\logs` or by following the below steps: 1. Press ⊞ Win+R 2. Enter `%appdata%/Navigraph/Simlink/logs` 3. Press enter Please attach the relevant (latest) logs to your next post and I’ll do my best to assist you! Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 13, 2021, 2:07pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/3 "2021-01-13T14:07:29Z")
flight started about 10.50, all functioning well at about 11.45 comp 2 with the mooving map lost connection to xp\_sim computer reset of pc2 NO GOOD [X-Plane 11\_20210113114326\_log.txt](https://forum.navigraph.com/uploads/short-url/hQDLQavimR2VEqhxKOfWSjz0klS.txt) (728 KB) ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 13, 2021, 2:15pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/4 "2021-01-13T14:15:30Z")
The log you provided does not contain data for the time that you are mentioning. I am not sure why, but if possible could you please try uploading any other logs created just before the one you already posted? Thanks for your cooperation! Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 13, 2021, 6:51pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/5 "2021-01-13T18:51:47Z")
Realy… got the this message, just when i lost contact, [2021-01-13 11:47:08] Status: 0; Last error: 183 and in the other logg at the same time. dont it tell anything ?? 2021-01-13 10:47:08] [1.1.18.0916] [DEBUG] Function\_Call:RESTUtilities::\_post[[[https://traffic.api.navigraph.com/reports](https://traffic.api.navigraph.com/reports)][{](https://traffic.api.navigraph.com/reports%5D%5B%7B)“aircraft”:{“altitude”:24,“position”:{“latitude”:62.558945,“longitude”:6.11391},“speed”:{“gs”:0,“ias”:0,“tas”:0},“squawk”:0,“status”:{“bank”:0,“magnetic\_heading”:0,“pitch”:0,“true\_heading”:0},“vertical\_speed”:0},“command”:null,“iscreatedby\_user”:true,“platform”:{“os”:{“family”:“osx”},“simlink”:{“version”:“1.1.18.0916”},“simulator”:{“family”:“X-Plane”}}}][eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6IjA0X3JsNjNvV2ZBSVc3WEd4UWUzQzVEY3dkTSIsImtpZCI6IjA0X3JsNjNvV2ZBSVc3WEd4UWUzQzVEY3dkTSJ9.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.jovXlXlDYcWefPT85N5vP33skUKg6WsHAI5\_houkac3p9WsVU9zzU77-T0ei24o873uslv3nUhNV5OGFOsbTT\_dUDI158jxGaQ5rpHG5M3kK314SpyUZCKuLr9NJ83ZfWo3jY\_FC3qBu7TAYBvgKoqilazZm\_BXj3qD3ZXj6THeXzme3H0MZzTmflG7\_hplTHDrQi7A1RdOuBwoOF88lzC2gZ2BuSrzjiGilVV\_duduX\_p\_ClZMp6LTo8BKOpO9VK2zkfL0iKM1am87oYXL1STSRv0YzNb93hZJJAHxQNWw\_cH5bP4Jo1KwkuRNZYFz\_bwgGo2o6ZkUK32DKqyIKUQ][application/json][POST] [2021-01-13 10:47:08] [1.1.18.0916] [DEBUG] Function\_Recived:RESTUtilities::\_post[{“aircraft”:{“altitude”:24,“position”:{“latitude”:62.558945,“longitude”:6.11391},“speed”:{“gs”:0,“ias”:0,“tas”:0},“squawk”:0,“status”:{“bank”:0,“magnetic\_heading”:0,“pitch”:0,“true\_heading”:0},“vertical\_speed”:0},“command”:null,“iscreatedby\_user”:true,“platform”:{“os”:{“family”:“osx”},“simlink”:{“version”:“1.1.18.0916”},“simulator”:{“family”:“X-Plane”}},“created”:1610531277832,“created\_by”:“54d17db5-2786-4b1f-9e94-c1ce20934b9b”,“created\_by\_username”:“fretei”}] ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 13, 2021, 7:33pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/6 "2021-01-13T19:33:49Z")
Please try the following steps: 1. Quit the simulator completely 2. Quit the Simlink application completely 3. Start the simulator ONLY Please verify that that the Simlink application is then started automatically when the simulator is running. Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 13, 2021, 9:14pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/7 "2021-01-13T21:14:01Z")
Yes it starts just fine, and thats the big q ; why does it work ok for about 30 min ?? and does the same newt time i start the sim [![](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/bcec071d2daf94f074e0d45f573498975b42d6b0.png)simlink.rtf](https://drive.google.com/file/d/1kbQOpDvdoiDs6UtWamtVpm-Z22Evgasf/view?usp=drive_web) tore ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 14, 2021, 8:56am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/8 "2021-01-14T08:56:47Z")
That is unexpected, we are investigating! The document that you shared is not public, please share a public link or download the document and attach it to your next post. Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 7:55am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/9 "2021-01-19T07:55:11Z")
Hei, Funnet noen løsning enda, Hadde samme problem i går, Funker ca 30 min Then mister kontakten Tore tor. 14. jan. 2021, 10:06 skrev skysail via Navigraph \<[navigraph1@discoursemail.com](mailto:navigraph1@discoursemail.com)\>: ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 19, 2021, 9:02am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/10 "2021-01-19T09:02:44Z")
We are still investigating. Would you be able to share the log you sent earlier publicly so that I can view it? That way we would have a greater chance of figuring out the issue. > [@fretei](#): > > ![](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/bcec071d2daf94f074e0d45f573498975b42d6b0.png)simlink.rtf Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 9:15am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/11 "2021-01-19T09:15:32Z")
How would you like it, on facebook. ?? tir. 19. jan. 2021, 10:12 skrev skysail via Navigraph \<[navigraph1@discoursemail.com](mailto:navigraph1@discoursemail.com)\>: ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 19, 2021, 9:17am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/12 "2021-01-19T09:17:35Z")
You could attach the log to your next reply. Just drag-and-drop the log to the reply or press the ![image](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/0/0af7b046ea9dcebd2e263cbb6b1f5160266c0e53.png) button. Thank you for your cooperation! Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 10:57am UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/13 "2021-01-19T10:57:09Z")
Dont know if it matters, but im runing vulkan tir. 19. jan. 2021, 12:37 skrev Tore Eilertsen \<[tore.eilertsen@gmail.com](mailto:tore.eilertsen@gmail.com)\>: ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 19, 2021, 12:33pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/14 "2021-01-19T12:33:33Z")
It shouldn’t matter, but thanks for the extra information! Please attach the file that I mentioned earlier as an attachment to the email, that way the file will be available for me to download and inspect. > [@skysail](#): > > Would you be able to share the log you sent earlier publicly so that I can view it? That way we would have a greater chance of figuring out the issue. > > > [@fretei](#): > > > > ![](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/bcec071d2daf94f074e0d45f573498975b42d6b0.png)simlink.rtf Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 12:50pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/15 "2021-01-19T12:50:39Z")
Just sendt you 4 logfiles Dlog and txt files in simlink. Log directory tir. 19. jan. 2021, 13:43 skrev skysail via Navigraph \<[navigraph1@discoursemail.com](mailto:navigraph1@discoursemail.com)\>: ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 19, 2021, 1:05pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/16 "2021-01-19T13:05:30Z")
Where have you sent them? If possible, please [visit the forum](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/14) and drag-and-drop the files to a new reply. So far, I have not received any logs. I also requested access to the locked file you sent earlier, perhaps you now get an email where you can allow access? Regards, Malte ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 2:38pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/17 "2021-01-19T14:38:30Z")
just answered your mail, and atached files can upload on forum, files to big max 4k no go on ziping ---
**Author:** ![fretei](https://avatars.discourse-cdn.com/v4/letter/f/cdc98d/32.png) [@fretei](https://forum.navigraph.com/u/fretei)\ **Post date:** [January 19, 2021, 2:39pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/18 "2021-01-19T14:39:19Z")
if you want you can get access to my pc and check i out via some remote thing ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [January 19, 2021, 6:26pm UTC](https://forum.navigraph.com/t/could-not-connect-to-sim/3885/20 "2021-01-19T18:26:20Z")
Sure, let’s do that! A Navigraph developer has contacted you in a PM. Regards, Malte