# Charts ios login error… **URL:** \ **Category:** iOS\ **Created:** [March 26, 2024, 2:07am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248 "2024-03-26T02:07:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![iFlySMK](https://avatars.discourse-cdn.com/v4/letter/i/53a042/32.png) [@iFlySMK](https://forum.navigraph.com/u/iFlySMK)\ **Post date:** [March 26, 2024, 2:07am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/1 "2024-03-26T02:07:37Z")
It all started with this error image when logging in… ![IMG_8890](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/3X/a/b/ab6839cb5a59f71b42155694faf921c3d8f3f9e8.jpeg) I have removed the app, rebooted my phone, and reinstalled the Charts app - same error, different request ID every time… Getting quite frustrated. ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [March 27, 2024, 10:32am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/2 "2024-03-27T10:32:21Z")
Hello! Welcome to our forum! Have you by any chance disabled cookies for Safari? On iOS 17, you can verify if that is the case by opening Settings \> Safari \> Advanced. Under `Privacy`, there should be a switch called “Block All Cookies”. Which state is this in? Kind Regards, Malte ---
**Author:** ![iFlySMK](https://avatars.discourse-cdn.com/v4/letter/i/53a042/32.png) [@iFlySMK](https://forum.navigraph.com/u/iFlySMK)\ **Post date:** [March 27, 2024, 11:55pm UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/3 "2024-03-27T23:55:51Z")
Nope. You guys don’t support any other browser than safari as the default on ios. If I need to sign in to Navigraph, I have to change my default browser back to safari - quite the inconvenience… ---
**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\ **Post date:** [March 28, 2024, 9:10am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/4 "2024-03-28T09:10:42Z")
Hmmm. Our app should be using an inline version of Safari which is specifically provided by Apple for authentication. It should not rely on the default browser 🤔 What happens if you don’t switch the default browser? Can you sign in to [charts.navigraph.com](http://charts.navigraph.com) in the browser on your phone? Kind Regards, Malte ---
**Author:** ![iFlySMK](https://avatars.discourse-cdn.com/v4/letter/i/53a042/32.png) [@iFlySMK](https://forum.navigraph.com/u/iFlySMK)\ **Post date:** [March 28, 2024, 5:19pm UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/5 "2024-03-28T17:19:25Z")
No, it doesn’t. For some reason safari doesn’t detect that I’m online and it’s always sending error messages that I’m offline even though all my other apps work as well as the browser I use as default. Apple doesn’t have a fix, or won’t provide a fix, so I’m stuck and have to fend for myself with countless workarounds… I believe that counts as more than twenty characters… ---
**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\ **Post date:** [March 29, 2024, 7:14am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/6 "2024-03-29T07:14:06Z")
> [@iFlySMK](#): > > so I’m stuck and have to fend for myself with countless workarounds… Did you try what Malte asked? > [@skysail](#): > > Can you sign in to [charts.navigraph.com](http://charts.navigraph.com) in the browser on your phone? Stephen ---
**Author:** ![iFlySMK](https://avatars.discourse-cdn.com/v4/letter/i/53a042/32.png) [@iFlySMK](https://forum.navigraph.com/u/iFlySMK)\ **Post date:** [March 30, 2024, 4:47am UTC](https://forum.navigraph.com/t/charts-ios-login-error/15248/7 "2024-03-30T04:47:35Z")
I just use it on my PC now. If I need to open it on my phone, I’ll just keep doing the workarounds…