# Can't install Aerosoft CRJ AIRAC Cycle **URL:** \ **Category:** General MSFS Data\ **Created:** [March 17, 2021, 6:51am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571 "2021-03-17T06:51:49Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![captainemirates](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@captainemirates](https://forum.navigraph.com/u/captainemirates)\ **Post date:** [March 25, 2021, 8:01pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/22 "2021-03-25T20:01:36Z")
I have the steam version I just downloaded it and it says that some file is not found on my app data for the CRJ ☹ ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 25, 2021, 8:05pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/23 "2021-03-25T20:05:02Z")
Hi, had you ever the Marketplace version installed? Gamepass? Or had you a Alpha version installed? Cheers Richard ---
**Author:** ![captainemirates](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@captainemirates](https://forum.navigraph.com/u/captainemirates)\ **Post date:** [March 25, 2021, 8:16pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/24 "2021-03-25T20:16:42Z")
Hi Richard I have the Steam version for MFS20 and CRJ I bought on the marketplace in the sim last week. ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 25, 2021, 8:24pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/25 "2021-03-25T20:24:48Z")
But you had never installed any other sim version before (like a Alpha version of the sim, like the sim from the Marketstore, …), right? Cheers Richard ---
**Author:** ![captainemirates](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@captainemirates](https://forum.navigraph.com/u/captainemirates)\ **Post date:** [March 26, 2021, 12:19am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/26 "2021-03-26T00:19:15Z")
Affirm I have not downloaded any other sim version before from the marketstore ---
**Author:** ![Maverick77](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@Maverick77](https://forum.navigraph.com/u/Maverick77)\ **Post date:** [March 26, 2021, 5:28am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/27 "2021-03-26T05:28:26Z")
The same here, “Microsoft flight simulator not found”, i bought the game on the steam platform. ---
**Author:** ![EKasezawa](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@EKasezawa](https://forum.navigraph.com/u/EKasezawa)\ **Post date:** [March 26, 2021, 8:37am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/28 "2021-03-26T08:37:37Z")
Hi, Me too,“Microsoft flight simulator not found” The update of “MSFS 2020 Navdata” went well. ![Navigraph_tdkizRknfR](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/b/b567879551ff82d3a520bae6a401eec49b71d8ce.png) ![kmOQ60oPp8](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/a/a643645244ccbc3d1b4ec1e2d563e55e343433c0.png) ![explorer_M8KZzbJOnq](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/8abf33e44300f0fa3c7ab6632f5885841c1dd7ea.png) ![explorer_wDqg19fRdh](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/4/4b3deb08e725450ce684eb1d25c909e6d82c1aba.png) ![Hidemaru_bo14ztukud](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/6/6de209e6eca78e158793e014b7744c6416ed4b52.png) ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 26, 2021, 11:50am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/29 "2021-03-26T11:50:11Z")
Guys, first of all - thanks for your patience and your reports. Please, download the manual installer again from our website and try all again. When you get a Error-Message, please post the screen of this message here. Also, I have enabled the logging, when we need it but step by step … I´m currently not 100% sure, where the issue is exactly because in most cases, the setup works as expected - there are only a handful which are not working but of course, we want fix this also. Again, thanks for your patience and all your help … download the setup again please and post the screenshot with the error-message when you get one. Thank you, Richard ---
**Author:** ![TrickyZebra8848](https://avatars.discourse-cdn.com/v4/letter/t/2bfe46/32.png) [@TrickyZebra8848](https://forum.navigraph.com/u/TrickyZebra8848)\ **Post date:** [March 26, 2021, 1:04pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/30 "2021-03-26T13:04:44Z")
![Setup 2021-03-26 14.58.49](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/85af5d560e7065b780f282265fcd5dd051bc7563.png) I haved CRJ purchased MSFS In-Game store. Game is bought from Steam but Standard → Premium Deluxe upgrade was purchased from Microsoft (in-game). I have something related to plane in %app\_data% ![Packages 2021-03-26 15.01.26](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/5/55748fbf1461b1a51c76154752f91b8a0207b445.png) And plane itself in different drive: ![Steam 2021-03-26 15.04.22](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/0/0a643fc04da190cde07a56637969031223554a20.png) ---
**Author:** ![EKasezawa](https://avatars.discourse-cdn.com/v4/letter/e/ecb155/32.png) [@EKasezawa](https://forum.navigraph.com/u/EKasezawa)\ **Post date:** [March 26, 2021, 1:16pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/31 "2021-03-26T13:16:34Z")
Hi, Richard Thanks for changing the installer to show the details of the error immediately! In my case, I have changed the Windows user name from kasez to ek in the past. It turns out that the installer has found a past username. As a countermeasure, create a dummy user name folder in the past and copy UserCfg.opt to the dummy folder. After successfully finding the kasez folder, the installer can refer to UserCfg.opt to find the original MSFS2020 folder, And the installation is complete! Thank you Richard! ! ![Hidemaru_2bsMTrul6H](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/8/87f0c41fb4656d4027fff5871f807b6cf59e8147.png) ![explorer_MaUAm9oEI3](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/0/0631a0a82499dfd6e3b61af83d6128ea949d8c88.png) ![1s2lTpele0](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/f/f15e6cd802f0251e287f97530a7aa3b2abdada6a.jpeg) ![explorer_9TOXzWiJL0](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/d/d861595566bdeb116574bdc1918031a2c1315b6f.png) ![as_crj_pro_2103.tmp_Mp3ATZeRgf](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/7/7d246f053f525bcb552caf39ba0c5d05c95f8669.png) ---
**Author:** ![henkhugo](https://avatars.discourse-cdn.com/v4/letter/h/3be4f8/32.png) [@henkhugo](https://forum.navigraph.com/u/henkhugo)\ **Post date:** [March 26, 2021, 2:38pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/32 "2021-03-26T14:38:11Z")
I have exactly the same error when I try and install 2103 ---
**Author:** ![Ruaviator](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@Ruaviator](https://forum.navigraph.com/u/Ruaviator)\ **Post date:** [March 26, 2021, 4:26pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/33 "2021-03-26T16:26:31Z")
I have the same issue. I bought MSFS from Steam and the CRJ from the marketplace and cannot install the data. Error shows Addon Aerosoft CRJ Professional not found for the selected simulator. Setup will be terminated. Is there any other way to do this? ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 26, 2021, 6:01pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/34 "2021-03-26T18:01:04Z")
> [@EKasezawa](#): > > In my case, I have changed the Windows user name from kasez to ek in the past. And how do you have changed the user name? Because we read the the registry from `HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders` to get the roaming path or the local path. So, it looks like this is a windows issue or you haven´t used a fully supported way to change the user because this regkey returns normally the user-folders of the current logged in user. … but anyway, I would recommend to reinstall your system to get a clean system. Cheers, Richard ---
**Author:** ![MattyGG](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@MattyGG](https://forum.navigraph.com/u/MattyGG)\ **Post date:** [March 27, 2021, 7:28am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/35 "2021-03-27T07:28:00Z")
I’m having the same issue - see screenshots below. EDIT: I’ve located the install location for my CRJ - it is the following “SteamLibrary\steamapps\common\MicrosoftFlightSimulator\Official\Steam\aerosoft-crj” Should I cut and paste this folder into the Community Folder? ![Navigraph CRJ 4](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/a/aecc888f8db24a9282a2e0e813d447b51c2b9650.png) ![Navigraph CRJ 3](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/6/61c07c6965dfa8955fdac2ef63638dbdb7fd218c.png) ![Navigraph CRJ 2](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/9/9e1a2a40e74755684be1cd271663d017f9984142.png) ![Navigraph CRJ 1](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/9/91398a82cc90ce77b838bbe95fb7f371073568c6.png) ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 27, 2021, 9:01am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/37 "2021-03-27T09:01:10Z")
> [@MattyGG](#): > > Should I cut and paste this folder into the Community Folder? No, because than the CRJ doesn´t find the correct data. Please gents - give me time and don´t try to make any experiments. That makes following support much, much, much more difficult. Thank you, Richard ---
**Author:** ![MattyGG](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@MattyGG](https://forum.navigraph.com/u/MattyGG)\ **Post date:** [March 27, 2021, 3:07pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/38 "2021-03-27T15:07:28Z")
You’re correct, I placed into Community and the install completed but, as you stated the aircraft doesn’t detect the new NavData. My apologies. - Matty ---
**Author:** ![MattyGG](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@MattyGG](https://forum.navigraph.com/u/MattyGG)\ **Post date:** [March 27, 2021, 6:48pm UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/39 "2021-03-27T18:48:31Z")
Richard, After moving the folder specifed above, into my Community Folder allowed for the installation of the 2103 CRJ Professional Installer. I then just cut and pasted the folder from Community back into the Official folder where I originally found it, and alas the AIRAC Cycle has updated! See my photo below! I know this isn’t ideal for an install, but it did work! - Matty ![Navigraph AIRAC Updated Workaround](https://europe1.discourse-cdn.com/flex013/uploads/navigraph1/original/2X/d/db03afaa032ce34161a86f0e8ecf8254c03ab6bc.png) ---
**Author:** ![TrickyZebra8848](https://avatars.discourse-cdn.com/v4/letter/t/2bfe46/32.png) [@TrickyZebra8848](https://forum.navigraph.com/u/TrickyZebra8848)\ **Post date:** [March 30, 2021, 7:31am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/40 "2021-03-30T07:31:27Z")
Any news or recommendations approach, I take once you have solution you will release fixed version of installer? ---
**Author:** ![NAVData](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/navdata/32/30549_2.png) [@NAVData](https://forum.navigraph.com/u/NAVData)\ **Post date:** [March 30, 2021, 7:38am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/41 "2021-03-30T07:38:53Z")
Have you just tried the latest installer? > [@Release notes - Aerosoft CRJ 550/700 and Other MSFS Addons](https://forum.navigraph.com/t/release-notes-supported-msfs-addons/4567): > > airplane AIRAC 2103 (2021-03-27) - revision 1: fixed a bug in the installer to identify the right local user and the correct location (Steam, Marketstore, Marketplace)white_check_mark Requirements: MSFS version 1.14.5.0 and abovequestion How to install/update this dataset: Quit the simulator, if running goto our [webpage](https://www.navigraph.com) click on “Your Account” (top-right corner on your username) left side under “Downloads” → “FMS Data” open the “FMS Data Manual Installation” drop down look for “… Cheers, Richard ---
**Author:** ![TrickyZebra8848](https://avatars.discourse-cdn.com/v4/letter/t/2bfe46/32.png) [@TrickyZebra8848](https://forum.navigraph.com/u/TrickyZebra8848)\ **Post date:** [March 30, 2021, 8:14am UTC](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571/42 "2021-03-30T08:14:16Z")
Thanks, that worked. Were not aware we had a new version out yet… [Previous page](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571.md?page=1) [Next page](https://forum.navigraph.com/t/cant-install-aerosoft-crj-airac-cycle/4571.md?page=3)