# Cannot Link up

**URL:** <https://forum.navigraph.com/t/cannot-link-up/19269>\
**Category:** Simlink/Moving Map\
**Created:** [April 7, 2025, 9:05pm UTC](https://forum.navigraph.com/t/cannot-link-up/19269 "2025-04-07T21:05:07Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [April 8, 2025, 11:35pm UTC](https://forum.navigraph.com/t/cannot-link-up/19269/4 "2025-04-08T23:35:53Z")

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Hi…,

Welcome.

Suggest you try a complete reinstall :

- See [FAQ - Simlink Install and Systray](https://forum.navigraph.com/t/faq-simlink-install-and-systray/58)

- Please use specifically _Windows Programs and Features_ to uninstall Simlink:

- 

- If they exist delete directories  
c:\Users\username\AppData\Roaming\Navigraph\Simlink and  
c:\Program Files\Navigraph\Simlink.

- Then download and install latest [Simlink](https://navigraph.com/account/downloads/simlink).

- Restart computer

If still an issue, please advise which operating system, which flight sim and which aircraft.

Cheers  
Ian

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