# Billing issues

**URL:** <https://forum.navigraph.com/t/billing-issues/14161>\
**Category:** Site Feedback\
**Created:** [December 10, 2023, 11:36pm UTC](https://forum.navigraph.com/t/billing-issues/14161 "2023-12-10T23:36:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jdalo113](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jdalo113](https://forum.navigraph.com/u/Jdalo113)\
**Post date:** [December 10, 2023, 11:36pm UTC](https://forum.navigraph.com/t/billing-issues/14161/1 "2023-12-10T23:36:36Z")

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I’m not sure why or what is going on; but my subscription renewal kept getting declined on PayPal (goes through my bank). So I tried Apple Pay, Google pay, my wife’s card, and a couple of my credit cards. Even tried making a new account. Didn’t work. Tried my daughter’s cards, didn’t work. I’m in the states. It not on my end. Any ideas?

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [December 10, 2023, 11:51pm UTC](https://forum.navigraph.com/t/billing-issues/14161/2 "2023-12-10T23:51:17Z")

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Hi…,

We see your post in account support. We shall address this there when the staff get to the office later today.

Cheers  
Ian

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**Author:** ![Jdalo113](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@Jdalo113](https://forum.navigraph.com/u/Jdalo113)\
**Post date:** [December 11, 2023, 12:15am UTC](https://forum.navigraph.com/t/billing-issues/14161/3 "2023-12-11T00:15:25Z")

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Ahhh ok, thanks sir! Frustrating flying without my charts lol