# After latest Charts update, my charts page starts flashing on and off continuously

**URL:** <https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789>\
**Category:** Desktop\
**Created:** [April 13, 2023, 2:59pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789 "2023-04-13T14:59:02Z")\
**Posts on this page:** 17\
**Page:** 1

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**Author:** ![Mars1Venus](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@Mars1Venus](https://forum.navigraph.com/u/Mars1Venus)\
**Post date:** [April 13, 2023, 2:59pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/1 "2023-04-13T14:59:02Z")

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After latest Charts update, my charts page starts flashing on and off continuously immediatey after login. I did not have this issue before the update. Can someone advise please. I have re-booted, uninstall and re-install Charts but to no available.

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 13, 2023, 3:20pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/2 "2023-04-13T15:20:14Z")

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Hi,

That sounds odd. We are not able to reproduce it in the team. Could you please provide a recording of this, either using a screen recording tool or just record your screen using your phone. Then upload the video here.

Thank you,

Stephen

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**Author:** ![Carbonst](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@Carbonst](https://forum.navigraph.com/u/Carbonst)\
**Post date:** [April 13, 2023, 6:57pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/3 "2023-04-13T18:57:29Z")

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I’m experiencing the same problem.

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**Author:** ![Mars1Venus](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@Mars1Venus](https://forum.navigraph.com/u/Mars1Venus)\
**Post date:** [April 14, 2023, 3:12am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/4 "2023-04-14T03:12:33Z")

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Thanks stephen for the very quick response. As requested, a screen recording is attached. I have tried re-booting, re-installing, deleting all flights and creating a new flights but all that do not help resolve the issue. Let me know if you require any further information.

[https://www.mediafire.com/file/wrocia3kkwmlbgv/2023-04-14+10-37-39.mkv/file](https://www.mediafire.com/file/wrocia3kkwmlbgv/2023-04-14+10-37-39.mkv/file)

Regards

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**Author:** ![Mars1Venus](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@Mars1Venus](https://forum.navigraph.com/u/Mars1Venus)\
**Post date:** [April 14, 2023, 4:25am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/5 "2023-04-14T04:25:42Z")

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Hi stephen,

I also noticed that when I switch to another opened Windows tab, the Navigraph Charts page closes and requres me to re-login again. I sometimes get the attached screen that seems to also hang.

[2023-04-14 12-18-54.mkv](https://forum.navigraph.com/uploads/short-url/sVqFgeH1pdxzppri5TiBr3L3PJW.mkv) (611.0 KB)

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 14, 2023, 7:39am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/6 "2023-04-14T07:39:08Z")

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Hi,

Very strange. I have enabled some additional logging on your account. Please try again now and we’ll be able to see more.

I also noticed your login screen alerted you that your computer time might be incorrect. Please make sure to sync your computer time before trying again.

Regards,

Stephen

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**Author:** ![herbuel](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@herbuel](https://forum.navigraph.com/u/herbuel)\
**Post date:** [April 14, 2023, 4:43pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/7 "2023-04-14T16:43:06Z")

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Hi,

Since the last update, the world map is blinking, whatever map is on the top or not…  
PC Windows 11 Navigraph.

Alain, France

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 14, 2023, 6:28pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/8 "2023-04-14T18:28:00Z")

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Hi,

Please make sure to sync your computer time before trying again.

Regards,

Stephen

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**Author:** ![herbuel](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@herbuel](https://forum.navigraph.com/u/herbuel)\
**Post date:** [April 14, 2023, 7:23pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/9 "2023-04-14T19:23:58Z")

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Same problem for me! Alain, France

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 14, 2023, 7:43pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/10 "2023-04-14T19:43:41Z")

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Is your computer clock fully synced with the correct time?

Stephen

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<div class="post-metadata">

**Author:** ![Mars1Venus](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@Mars1Venus](https://forum.navigraph.com/u/Mars1Venus)\
**Post date:** [April 15, 2023, 2:38am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/11 "2023-04-15T02:38:51Z")

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Hi stephen

This is embarassing. It was the computer clock. I am in the UTC+8 timezone but my computer was somehow re-formatted to the UTC-8 timezome. Had no problem before the update but somehow my computer timezone was changed and I never noticed it. Guess I should have paid closer attention to the message on the login page and checked my computer clock first. My apologies, stephen. Made you go through this for nothing, when I was the noob ☺ In any case, many thanks for the super quick responses. Your effort is much appreciated.

Regards

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<div class="post-metadata">

**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 15, 2023, 5:42am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/12 "2023-04-15T05:42:12Z")

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Glad to hear it is resolved. Yes that message on the login screen was a good hint for us in pinpointing the issue. No worries at all, and you are apparently not the only one.

Regards,

Stephen

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**Author:** ![herbuel](https://avatars.discourse-cdn.com/v4/letter/h/58956e/32.png) [@herbuel](https://forum.navigraph.com/u/herbuel)\
**Post date:** [April 15, 2023, 7:33pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/13 "2023-04-15T19:33:21Z")

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First of all, as other users, thank you so much for your quick response yesterday evening!

I synchronized my clock, and the problem has been solved! Incredible! So, thanks!

But, what’s the relation with a map blinking and the clock? Synchronisation with your servers?

Anyway, thanks! Alain 🇫🇷

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**Author:** ![stephen](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/stephen/32/10435_2.png) [@stephen](https://forum.navigraph.com/u/stephen)\
**Post date:** [April 15, 2023, 8:48pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/14 "2023-04-15T20:48:43Z")

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Glad it worked out!

> [@herbuel](#):
>
> But, what’s the relation with a map blinking and the clock? Synchronisation with your servers?

It ends in a feedback loop where the authorization token Chart receives is immediately considered expired, and hence refreshed, repeatedly. We’ll see if we can make this more robust on the Charts end too.

Regards,

Stephen

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<div class="post-metadata">

**Author:** ![iidecepterii](https://avatars.discourse-cdn.com/v4/letter/i/3da27b/32.png) [@iidecepterii](https://forum.navigraph.com/u/iidecepterii)\
**Post date:** [May 16, 2023, 6:10am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/15 "2023-05-16T06:10:22Z")

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Had the same flashing issue and my time Sync was also off. Syncing the time fixed the flashing issue

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**Author:** ![CPTJHARWOOD](https://avatars.discourse-cdn.com/v4/letter/c/9dc877/32.png) [@CPTJHARWOOD](https://forum.navigraph.com/u/CPTJHARWOOD)\
**Post date:** [June 26, 2023, 10:42am UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/16 "2023-06-26T10:42:04Z")

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I had the same problem, but after re-syncing my PC time the problem disappeared.

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**Author:** ![skysail](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/skysail/32/304_2.png) [@skysail](https://forum.navigraph.com/u/skysail)\
**Post date:** [October 31, 2023, 3:13pm UTC](https://forum.navigraph.com/t/after-latest-charts-update-my-charts-page-starts-flashing-on-and-off-continuously/11789/17 "2023-10-31T15:13:05Z")

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