# Access denied even though I just bought a yearly subscription

**URL:** <https://forum.navigraph.com/t/access-denied-even-though-i-just-bought-a-yearly-subscription/17835>\
**Category:** Navigraph Hub\
**Created:** [November 28, 2024, 7:12pm UTC](https://forum.navigraph.com/t/access-denied-even-though-i-just-bought-a-yearly-subscription/17835 "2024-11-28T19:12:49Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Ian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.navigraph.com/ian/32/154_2.png) [@Ian](https://forum.navigraph.com/u/Ian)\
**Post date:** [November 29, 2024, 1:26am UTC](https://forum.navigraph.com/t/access-denied-even-though-i-just-bought-a-yearly-subscription/17835/2 "2024-11-29T01:26:54Z")

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Hi…,

Welcome.

Trying disabling your antivirus and firewall, download and install latest [Navigraph Hub](https://navigraph.com/downloads). If still an issue, try connecting to the internet through a mobile hotspot

Please let us know how you get on.

Cheers  
Ian

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