Search found 199 matches

by stephen
Fri Aug 04, 2017 5:16 pm
Forum: Pre-purchase Questions
Topic: Charts subscription
Replies: 3
Views: 1492

Re: Charts subscription

Hi (your name?), No it isn't possible to have two subscriptions with one account. A workaround is to use a second account, but I don't see why: With UK VAT, the Charts subscription costs 75.48 Euro. The Ultimate subscription costs 89.88 Euro. In other words, if you pay the extra 14.40 Euro when you ...
by stephen
Wed Jun 07, 2017 11:23 am
Forum: Pre-purchase Questions
Topic: "a few more cents per month"
Replies: 3
Views: 1186

Re: "a few more cents per month"

Mike, I think there is a misunderstanding here, fortunately. What we are referring to is the "FMS Data 4 cycle" and "FMS Data 30 days" subscriptions will be discontinued. The annual FMS Data (all cycles), Charts and Ultimate subscriptions remain with a small (~10-15%) price incre...
by stephen
Wed May 31, 2017 9:26 am
Forum: Pre-purchase Questions
Topic: Couple questions before subcribe Charts
Replies: 11
Views: 5915

Re: Couple questions before subcribe Charts

Hoang, I have been using Foreflight for almost 2 years but due to limited in the charts and coverage, I'm planning to move to Navigraph. Welcome. But please keep in mind that Navigraph is for flight simulation use only, while Foreflight is can be used for real aviation. So you can't bring Navigraph ...
by stephen
Sun May 28, 2017 7:37 am
Forum: Pre-purchase Questions
Topic: Simultaneous App Usage
Replies: 1
Views: 449

Re: Simultaneous App Usage

Francisco,

One!

An account is strictly for one individual's personal use. Account sharing among friends is not allowed.

Regards,

Stephen
by stephen
Mon May 22, 2017 4:02 pm
Forum: Pre-purchase Questions
Topic: Pre purchase of Navigraph Ultimate
Replies: 2
Views: 506

Re: Pre purchase of Navigraph Ultimate

Bert,

You can upgrade to Ultimate. Use the remaining value of your current subscription to pay for a period of Ultimate, or get 1 year of ultimate with the price reduced by the remaining value. Just go to https://www.navigraph.com/Subscription.aspx and look for Upgrade Options.

Regards,

Stephen
by stephen
Sat May 20, 2017 10:21 am
Forum: Pre-purchase Questions
Topic: Not able to renew my subscription
Replies: 3
Views: 635

Re: Not able to renew my subscription

Ryan,

Please contact account@navigraph.com and we'll investigate. Please note that the renewal rate is only available while your subscription is still active, not after it expired.

Regards,

Stephen

PS. Please avoid using ALL CAPS, thank you!
by stephen
Fri May 05, 2017 10:52 am
Forum: Pre-purchase Questions
Topic: Support lets the customer wait
Replies: 9
Views: 2002

Re: Support lets the customer wait

Jürgen, Upgrades are shown on m, look for "Upgrade Options" at the top of the page. There are two options, (1) you pay for 1 year of Ultimate, normal price minus the remaining value of your current subscription or (2) you pay only with the remaining value of your current subscription, and...
by stephen
Fri May 05, 2017 10:02 am
Forum: Pre-purchase Questions
Topic: Support lets the customer wait
Replies: 9
Views: 2002

Re: Support lets the customer wait

Jürgen,

We never offered any "test" version of Ultimate, so there must have been a misunderstanding. Anyways, I have reversed the upgrade now.

If you want access to Charts in the future, you need to upgrade again, and then please understand that upgrades are not free.

Regards,

Stephen
by stephen
Thu May 04, 2017 5:35 pm
Forum: Pre-purchase Questions
Topic: Support lets the customer wait
Replies: 9
Views: 2002

Re: Support lets the customer wait

Jürgen, The thing is that on Jan 3, 2017, you upgraded your subscription to Ultimate, which includes charts. You did this yourself, we don't change any subscription without your approval. What happened effectively is that your remaining FMS Data subscription was cancelled, and you used all its rema...
by stephen
Thu May 04, 2017 4:37 pm
Forum: Pre-purchase Questions
Topic: Support lets the customer wait
Replies: 9
Views: 2002

Re: Support lets the customer wait

Jürgen,

So you have not used any of our Charts services in the last months?

Regards,

Stephen

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