Search found 199 matches

by stephen
Fri Feb 23, 2018 7:35 pm
Forum: Pre-purchase Questions
Topic: Subscription renewal
Replies: 1
Views: 109

Re: Subscription renewal

Mike, You and I already discussed this price increase in June last year. See thread here. As I wrote there, we didn't change the prices in two years leading up to the increase. We are not currently planning any further changes in pricing this year either. The "warning", which you are refer...
by stephen
Fri Feb 09, 2018 6:14 pm
Forum: Pre-purchase Questions
Topic: Early Subscription renewal
Replies: 3
Views: 507

Re: Early Subscription renewal

Muhd,

Replied in account support.

Regards,

Stephen
by stephen
Fri Feb 02, 2018 10:47 am
Forum: Pre-purchase Questions
Topic: Moving maps
Replies: 2
Views: 304

Re: Moving maps

Hi (your name?),

A Charts subscription is required for moving maps. The pure Charts subscription is available with annual billing only. If you are also interested in FMS Data then you should get the Ultimate, which is available both as an annual and a monthly subscription.

Regards,

Stephen
by stephen
Mon Jan 15, 2018 2:16 pm
Forum: Pre-purchase Questions
Topic: Early Subscription renewal
Replies: 3
Views: 507

Re: Early Subscription renewal

Hi (your name?),

Those 6 days were credited to the upgrade price. You paid 21.57 Euro. Regular price is 25.90. You got 4 Euro renewal discount, and 0.33 Euro credit for those 6 days.

Regards,

Stephen
by stephen
Sun Jan 07, 2018 11:15 pm
Forum: Pre-purchase Questions
Topic: Yearly only?
Replies: 5
Views: 803

Re: Yearly only?

I had purchased last year 4 cycle and never got a chance to d/l the 4th cycle because Navigraph had changed the subscription without having been aware of it, so there was money wasted. Not true. We always honor all subscriptions in full, even if our current offering changes. Your subscription was e...
by stephen
Thu Dec 07, 2017 8:54 pm
Forum: Pre-purchase Questions
Topic: Charts: also military?
Replies: 1
Views: 580

Re: Charts: also military?

Richard,

EHVK is in the database, yes. TR1 not. You can check all this yourself by logging in to Charts Cloud, https://charts.navigraph.com - if you don't have a subscription you can still access it in demo mode, giving access to the search function.

Regards,

Stephen
by stephen
Mon Nov 20, 2017 10:52 am
Forum: Pre-purchase Questions
Topic: How do i cancel subscription?
Replies: 2
Views: 916

Re: How do i cancel subscription?

Hi (your name?),

When you have a subscription running there is an Unsubscribe button at https://www.navigraph.com/AccountStatus.aspx. Press it and you won't be charged again and it won't renew.

Regards,

Stephen
by stephen
Fri Nov 17, 2017 11:08 am
Forum: Pre-purchase Questions
Topic: VHHX Kai Tak
Replies: 2
Views: 1165

Re: VHHX Kai Tak

Hi (your name?),

Yes, we can confirm this.

Regards,

Stephen
by stephen
Sat Nov 04, 2017 10:28 pm
Forum: Pre-purchase Questions
Topic: release date?
Replies: 1
Views: 681

Re: release date?

Hi (your name?), Yes, 9 Nov and 7 Dec are exact release dates for new AIRAC cycles (1712 and 1713 respectively). The cycle number is the leftmost column. It is between 1 and 13, because there are 13 cycles in a year. So if you check the cycle number (leftmost column) for the date 9 Nov 2017 it says ...
by stephen
Tue Oct 24, 2017 10:22 am
Forum: Pre-purchase Questions
Topic: Charts desktop and cloud charts
Replies: 9
Views: 3392

Re: Charts desktop and cloud charts

tienint (your name?),

Regarding RAM and system resources - I would guess Desktop but it depends on your system and browser. You should try it for yourself, both apps have a demo function if you are not yet a subscriber, which are representative of resource usage.

Regards,

Stephen

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