Search found 216 matches

by Ian
Sun Jul 15, 2018 9:25 am
Forum: Pre-purchase Questions
Topic: 30 days subscription
Replies: 1
Views: 36

Re: 30 days subscription

Hi ,

To update FMS Data to latest AIRAC requires a subscription. Once updated the data is continuously available, but without a subscription the data will in time get out of date.

To view Charts (Desktop, iPad, Cloud) requires a current subscription.

Cheers
Ian
by Ian
Wed Jul 04, 2018 9:04 am
Forum: Pre-purchase Questions
Topic: Help required with my account
Replies: 3
Views: 124

Re: Help required with my account

Hi Niels,

Aerosoft and Navigraph are separate companies. You should talk to Aerosoft regarding Aerosoft purchases.

Of course we shall be pleased to offer our Charts, FMS Data and support through Navigraph .

Cheers
Ian
by Ian
Wed Jul 04, 2018 8:36 am
Forum: Pre-purchase Questions
Topic: How to access support
Replies: 4
Views: 63

Re: How to access support

Hi Geoff,

Can you please check and confirm you have access to forums and PM's.

Cheers
Ian
by Ian
Wed Jul 04, 2018 7:52 am
Forum: Pre-purchase Questions
Topic: How to access support
Replies: 4
Views: 63

Re: How to access support

Hi Geoff,

History is one aspect. For example in Chrome Settings\Advanced\Privacy and Security you can clear browsing data.

In any event the web team will also investigate why you cant access forums and PM's

Cheers
Ian
by Ian
Wed Jul 04, 2018 3:31 am
Forum: Pre-purchase Questions
Topic: How to access support
Replies: 4
Views: 63

Re: How to access support

Hi Geoff,

Welcome and apologies for the difficulties you are experiencing.

1. Please make sure you are logged in with the account which has the subscription.
2. Please clear your browser's cache of any Navigraph entries.

Any improvement?

Cheers
Ian
by Ian
Sun Jun 24, 2018 12:28 pm
Forum: Pre-purchase Questions
Topic: I have a question before subscribing to Charts
Replies: 6
Views: 390

Re: I have a question before subscribing to Charts

Hi John,

When you subscribe, you use the FMS Data Manager to download and install the FMS Data into the correct locations. Similarly the Charts app will install correctly and easily when you enter your Subscription account details.

Cheers
Ian
by Ian
Sat Jun 23, 2018 8:24 am
Forum: Pre-purchase Questions
Topic: Help required with my account
Replies: 3
Views: 124

Re: Help required with my account

Hi Tony,

Welcome back.

To access the FMS Data forums, you need a subscription.

Are you able to access Subscriptions and purchase? You use the same login account you have been using.

Cheers
Ian
by Ian
Mon Apr 30, 2018 11:13 am
Forum: Pre-purchase Questions
Topic: Airbus 1 EVO DLX (FS2004) and Navigraph...
Replies: 3
Views: 175

Re: Airbus 1 EVO DLX (FS2004) and Navigraph...

Hi Matteo,

Charts are based on a subscription model. You need a current subscription to display charts.

The FMS Data you download during a subscription is available after the subscription finishes, but of course will get out of date in time.

Cheers
Ian
by Ian
Mon Apr 30, 2018 2:31 am
Forum: Pre-purchase Questions
Topic: Airbus 1 EVO DLX (FS2004) and Navigraph...
Replies: 3
Views: 175

Re: Airbus 1 EVO DLX (FS2004) and Navigraph...

Hi Matteo, To upgrade the MCDU in your FS 2004 Airbus 1 EVO Deluxe - Wilco publishing, you need a Navigraph Subscription Then you can choose to use FMS Data Manager or Manual Installs to download and install any or all AIRAC formats during your subscription period. For example here is the MCDU Statu...
by Ian
Mon Apr 16, 2018 7:33 am
Forum: Pre-purchase Questions
Topic: download old 1803 cycle?
Replies: 1
Views: 164

Re: download old 1803 cycle?

Hi Marco,

Welcome.

Unfortunately not, past cycles are not on the servers. Please see base of page https://www.navigraph.com/FmsDataManualInstall.aspx

Cheers
Ian

Go to advanced search